P - How far ahead of time should I book my transfer?

R -
It is possible to book a private transfer service in Lanzarote with a minimum of 24 hours in advance
P - How long does the journey from the hotel to the airport take?

R -
It takes approximately 10 minutes to get from Arrecife to Lanzarote airport and 30 minutes from Playa Blanca. Keep in mind that you must be at the airport at least 2 hours before your flight departure time.
P - What pick up time should I choose?

R -
For transfers beginning at the airport, you should indicate the time at which your flight is due to arrive. The same goes for cruise ports and train stations: you should indicate the planned arrival time.
For transfers from your hotel, you should indicate when you would like to be picked up. That doesn't mean the flight time, rather the time you would like to be collected.
For shared transfers, orders may be modified by the provider. Should this be the case, we will contact you to confirm the rearranged time.
P - How long will the driver wait for me?
R -
- Airports: 1 hour from the plane's arrival time.
- Cruise ports: 1 hour from the boat's docking time.
- Tran stations: 15 minutes from the train's arrival time.
- Hotels and apartments: 15 minutes from the time indicated when making your reservation.
If for any reason you need more time, please ring the telephone number on your reservation. Should this be the case, supplements may apply
P - Where will the driver be waiting for me?
R -
- Airports: the driver will wait in the arrivals hall, just after luggage pick up.
- Ports: the driver will wait in the arrivals terminal.
- Train stations: the driver will wait at the exit of the train's arrival platform.
- Hotels and apartments: the driver will wait outside the building. If it's possible to park, the driver may wait at reception.
The driver will always wait with a sign bearing your name.

P - Are the prices final? Are there any extra charges?

R -
Unlike our competitors, our prices are final, and include all fees, including tolls and tips. Some extra charges may apply if the destination is not as arranged, or if an extra stop must be taken on the way.
P - How many people can travel in the vehicle?

R -
The number of seats indicated for each vehicle is the maximum number of people who can travel, excluding the driver. All passengers, including small children no matter the age, count.
If your group is large, you should reserve more than one vehicle.
P - How many suitcases can I take?
R -
During the reservations process you can see the amount of luggage that each vehicle allows. Each vehicle comes with indications as to its maximum capacity for large suitcases and hand luggage.
The maximum dimensions per type of suitcase are:
- Hand luggage: total length, height and width adding up to no more than 115 cm.
- Large suitcase: total length, height and width adding up to no more than 155 cm.
P - Are child seats available?

R -
During the reservation process you'll see information regarding child seats. Depending on the regulations in each destination, these may be obligatory or optional, and they may be free or imply an additional cost. You will see this cost added before booking.
P - How can I find out my flight number?

R -
The flight number is comprised of 2 characters that represent the airline, and 4 numbers for the flight number. Some examples are IB3506, UX1254, or 5Z1826. You can find your flight number on the airline's confirmation email.
P - Do I have to let someone know if my flight, boat, or train is delayed?

R -
Flights, trains and boats are constantly monitored, so you don't have to worry about getting in touch with us. Should the delay be large, if it's impossible to reprogram the transfer as there are no vehicles available, we'll refund the full amount paid.
P - Why do I need a working mobile phone?

R -
A working mobile phone is needed so we can call you should there be any emergency, such as a breakdown, or simply if the driver can't find you.
P - Who is responsible for a missed flight?

R -
The transfer company is never responsible for a missed flight. The clients are those who must know what time the flight leaves, and book pick up far enough ahead of time.
P - Is it possible to make various stops?

R -
If you're staying in different hotels, or you need to make a stop to pick up keys, this service comes with supplemental charges. Once you have made your reservation, we'll send you an email with the amount. You can accept or cancel the service at no cost. You can pay online or in-destination.
P - Can I share the vehicle with other people?

R -
We offer both private and shared transfers. In the case of private services, the vehicle will be for you alone. For shared transfers, you will share the vehicle with other passengers.
P - Will the driver speak English?

R -
Although in the majority of countries, the drivers will speak several languages, we can't guarantee that the driver assigned to you will speak English. Nonetheless, it shouldn't be necessary to complete the transfer, as the driver will have all the necessary details.

Our customers' reviews

These are genuine reviews written by our customers.

Private Shared

9.40 / 10

9.3666666666667

918 reviews | 17,099 travellers

9.20 / 10

9.1666666666667

12 reviews | 17,099 travellers

5 out of 918 reviews

03 / 14 / 2023

Roman

Hamburg, Germany

The driver was waiting in the arrival hall, take me to the bus and 30 minutes later, I arrived Playa Blanca. Very friendly and absolutly professional. For the departure we will also use civitatis

I travelled by myself

02 / 16 / 2023

Anonymous

United Kingdom

airport transfer - good service except the email says you dont need to show your voucher and the first thing the driver did was ask to see it! very helpful to receive phone call telling me where the driver was waiting and type of vehicle, driver was polite and efficient but not very friendly.

I travelled by myself

02 / 01 / 2023

Philip

Bolton , United Kingdom

Driver waiting for us at arrivals, smartly dressed. Quick polite service.

I travelled with my partner

01 / 03 / 2023

John

Lichfield, United Kingdom

The driver was a little late, however the vehicle was comfortable and he provided good service thereafter.

I travelled with my partner

01 / 03 / 2023

Anonymous

Germany

Very helpful and friendly driver. Even entertained our little boy.

I travelled with small children

5 out of 12 reviews

02 / 11 / 2019

Alfredo Cuesta

Burgos , Spain

Adelantaron el traslado 1,3 horas y tengo dos horas de espera en el aeropuerto

Al ser un traslado compartido el proveedor puede realizar modificaciones en la hora de recogida para optimizar el trayecto.

01 / 16 / 2019

Cristina

Palma , Spain

Hay que perder tiempo esperando al resto de personas ya que era un bus

Este traslado es en servicio compartido y así lo indicamos en la descripción del servicio.

01 / 11 / 2019

Sonia

Bilbao, Spain

El andén del autobús estaba ocupado por otro bus de la empresa tuy y hemos tenido que esperar más de media hora

I travelled by myself

01 / 01 / 2019

Pilar

Alicante, Spain

Habría que mejorar las indicaciones para llegar a la zona donde está el autobús. Yo diría: desde el hall de llegadas dirígete a la salida hacia la terminal 2 (T2). Una vez en el exterior sigue la línea amarilla y sube por el ascensor, la rampa o las escaleras al parking de los autobuses. Una vez alli, dirígete al mostrador de Canary Shuttles para que te indiquen el número de andén donde está tu autobús.

12 / 09 / 2018

Josefa Artigues Salomé

Barcelona, Spain

Pues sinceramente no lo creo porque no pasaron a recogernos por el hotel a la hora acordada y tuvimos que llamar a un taxi

Debido a un error informático no se pudo realizar el servicio correctamente. Nuestro departamento de atención al cliente y calidad se ha puesto en contacto con vosotros para realizar el reembolso de la actividad y realizar una compensación. Sentimos las molestias ocasionadas.

Show all the reviews

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